Shipping Policy

Order Processing Time

  • All of orders are fulfilled by our United States Warehouse.
  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Our warehouse & office operates on Monday – Friday, except on holidays.
  • Orders made on the weekends might experience delays.

International Shipping

  • All products are in the United States and can be shipped to all states.
  • Some products are in stock in Canada, the United Kingdom, Mexico, and French warehouses. For these customers, please contact customer service(service@abcarpet.com) before placing an order.
  • If your country isn’t listed, please contact us and we will make it happen!

Shipping Cost & Transit Time

  • Destination country:United States
  • Processing Time:Within 48h
  • Shipping Time: 
  • Non-delivery areas: U.S. Virgin Islands, Armed Forces of the Americas, Armed Forces of Europe, Armed Forces of the Pacific.
  • Customers in Puerto Rico can place an order, and the customer will contact again to confirm the address before delivery.
  • Total Delivery Time = Processing Time + Shipping Time (depending on your location)
  • Ships Monday through Friday, weekends off.
  • Orders placed after 2pm(los angeles time) will be shipped the next day.

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided.
  • Tracking information may take 48 to 72 hours to update.
  • Please note: This may take longer during events or holidays.
  • You could track your order at https://m.17track.net/en/
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

  • If your order is delayed, please contact us via email service@abcarpet.com, we will check the situation with the transportation company in time.
  • Thanks for your understanding and support.

Order Cancellations

  • You could cancel/change your order up to 8 hours without any hustle after the order is placed.
  • Orders can't be canceled once the parcel is shipped out.

About Tax

  • It will be your responsibility to pay duties & taxes if and when asked to by your local authorities.
  • These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location.
  • Normally, if your order price is under the threshold of import taxes, you may not be charged regarding the country’s customs policies.
  • Please do not hesitate to contact us if you need help!